Terms of service
Welcome to the Carvel website (the “Site”). These Terms of Service (“Terms”) govern your access to and use of our website, online ordering, and any other services provided by Carvel (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
1. About Us
Carvel® is a beloved American ice cream brand known for soft serve, ice cream cakes, sundaes, and novelty treats. Our website allows customers to explore our products, place orders (where applicable), and learn about our brand.
2. Eligibility
By using this website, you represent that you are at least the age of majority in your state or province of residence or are using the website under the supervision of a parent or legal guardian.
3. Use of the Website
You agree to:
Use the website only for lawful purposes
Not misuse the website or attempt to hack or disrupt its operation
Not use the content for commercial purposes without permission
We reserve the right to terminate or suspend access if we believe you’ve violated these Terms.
4. Product Information and Availability
Product offerings (such as ice cream cakes, sundaes, or novelties) may vary by location.
Images and descriptions are for reference only; actual products may differ slightly.
We reserve the right to limit the sale of products or discontinue items at any time.
5. Ordering & Payment
If ordering is available through our website:
Orders are subject to availability and confirmation.
Prices displayed are in [Insert Currency] and may be subject to change.
Payments must be made using the accepted payment methods at checkout.
6. Pickup and Delivery (if applicable)
Orders for pickup must be collected at the location and time specified.
Delivery services, if offered, will be handled by third-party providers.
We are not responsible for delays or errors caused by delivery services.
7. Returns and Refunds
Due to the perishable nature of our products:
All sales are generally final once confirmed.
If there is an issue with your order (e.g., wrong item, quality issue), please contact the store you ordered from directly or our customer care team within 24 hours.
8. Intellectual Property
All trademarks, logos, images, and content on this website belong to Carvel or its licensors and are protected by intellectual property laws. You may not reproduce, copy, or use them without express written permission.
9. Promotions and Offers
Carvel may run special offers, discounts, or loyalty programs. These may be subject to additional terms, and we reserve the right to modify or cancel them at any time.
10. User Submissions
By submitting any reviews, feedback, or user-generated content:
You grant us the right to use, display, and distribute that content.
You affirm that your content is accurate, not misleading, and does not infringe on anyone’s rights.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or operations of these third parties.
12. Disclaimers
All services and products are provided “as is” without warranties of any kind.
We do not guarantee that the website will be available uninterrupted or error-free.
We are not liable for any damages that may arise from using the website or ordering products.
13. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with the revised effective date. Your continued use of the Services means you accept those changes.
14. Governing Law
These Terms are governed by the laws of the State of [Insert State] without regard to conflict of law principles. Any disputes will be resolved in courts located in [Insert Jurisdiction].
15. Contact Us
If you have any questions or concerns about these Terms, you can reach us at:
Email: [support@carvel.com]
Mailing Address: [Insert Office Address]
Phone: [Insert Customer Service Number]
